Privacy Policy

This Privacy Policy explains how CRUMS Parking ("we", "us", or "our") collects, uses, and protects information when you visit our website, contact us, or use our truck and trailer parking services in Pleasanton and San Antonio, Texas.

Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, company name, vehicle information, and any details submitted through our contact or reservation forms. We also collect basic technical information such as your IP address, browser type, and pages visited, gathered automatically through cookies and analytics tools like Google Analytics.

How We Use Information

We use the information we collect to provide, maintain, and improve our services, respond to inquiries, process reservations, send invoices and renewal reminders, and communicate with you about your account. We may also use aggregated, non-identifying analytics data to understand how visitors use our site and improve the experience.

SMS / Text Messaging

CRUMS Parking collects mobile phone numbers and SMS consent from web forms when you choose to opt in. We use your number to send transactional and service-related text messages such as reservation confirmations, lot availability and updates, invoice and renewal reminders, and follow-ups after a call with our automated assistant at the cadence you have consented to.

No third-party sharing. Your mobile phone number, SMS opt-in status, and any other data tied to your SMS consent are never sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes. We do not share this data with third parties under any circumstances except (a) sub-processors we use to deliver the messages (e.g., Twilio) under a data-processing agreement, or (b) when required by law.

Message frequency varies by use case. Standard message and data rates may apply. You can opt out at any time by replying STOP to any of our messages, and you can reply HELP for help.

Cookies & Analytics

We use cookies and similar technologies to operate the site, remember your preferences, and measure traffic. You can disable cookies in your browser settings, though some site features may not function as expected. We use Google Analytics to understand visitor behavior in aggregate; this data is not used to identify individual users.

Data Retention

We retain contact form submissions, reservation records, and SMS consent records for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to maintain commercially reasonable protections at all times.

Children's Privacy

Our services are intended for commercial drivers, fleet operators, and other adults. We do not knowingly collect personal information from anyone under the age of 16.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us through our contact page. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated revision date.

Contact

For privacy questions, please contact us through our contact page.